Important Payment Information:

We use PayPal to process credit card payments.

Credit Cards are charged at the time that you submit your order through our website.

Credit/Debit and Bank Check Cards may reflect the deduction of funds immediately upon order.

Billing, Credit Card and Shipping Address:

For your security, your billing name and address must match that of the credit card used for payment. You may receive an error message during the checkout process if the information provided is inaccurate or does not match your records.

Canadian Orders: sales tax will apply depending on the province in which you are located. You will be notified of the sales tax charged on your checkout page before completing your order.

USA Orders: purchases ordered from and shipped to the USA will not be charged any sales taxes currently.

International Orders:  information about taxes payable for international orders will be posted when we begin to ship to these destinations.

Shipping Information

Shipping rates will vary from order to order depending on several factors including the shipping location, and weight of the order.

WHERE WE SHIP:

North America:

Canada and the USA

International Orders:

November 1, 2022:  Now Shipping to the UK and selected countries in Europe.

Europe and the UK:

We are now shipping to selected countries including Austria, Denmark, Finland, Germany, Norway Sweden, Switzerland, and the United Kingdom.

If your country is not on the list, please contact us for more information.

SHIPPING OPTIONS:

Canada and USA:

1. Flat Rate Shipping: via First Class Mail (no insurance or tracking available) applies to orders in the USA and Canada.
2. Trackable Shipping via Canada Post: either by small packet insured and trackable or XpressPost insured and trackable.
3. Free Shipping: Free shipping to the USA and Canada is available on all orders of $75.00 or more exclusive of any shipping charges or sales taxes.

Europe and the UK:

1. Flat Rate Shipping: via USPS International Insured applies to orders shipped to Europe (selected countries) and the UK.
2. Free Shipping: Free shipping to Europe and the UK is available on all orders of $150.00 or more exclusive of any shipping charges or sales taxes.

When will my order be shipped? All purchases are shipped within one to two business days of order receipt. For all shipping methods, we only ship on business days (Monday thru Friday).

Expected Delivery: Expected delivery is between 7 and 10 business days depending on your location and often earlier for those who reside in large cities.

COVID-19 Delays: Please note, due to the COVID-19 pandemic shipments may be delayed by carriers due to circumstances beyond our control.

Please Note: Some oversized items classify as “Specialty Items” and are subject to increased shipping rates.

P.O. Boxes & Military Mail

We currently do not ship to P.O. Boxes or Military Mail (APO, FPO, DPO).

We currently do not ship to freight forwarders.

Sales Tax

Canadian Orders: sales tax will apply depending on the province in which you are located. You will be notified of the sales tax charged on your checkout page before completing your order.

USA Orders: orders purchased from and shipped to the USA will not be charged any sales taxes currently.

International Orders:  information about taxes payable for international orders will be posted when we begin to ship to these destinations.

Important Payment Information:

We use PayPal to process credit card payments.

Credit Cards are charged at the time that you submit your order through our website.

Credit/Debit and Bank Check Cards may reflect the deduction of funds immediately upon order.

Billing, Credit Card and Shipping Address:

For your security, your billing name and address must match that of the credit card used for payment. You may receive an error message during the checkout process if the information provided is inaccurate or does not match your records.

E-mails About Your Order:

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

Order Confirmation. This e-mail confirms that we have received your order. It includes your order number along with the details of the products ordered and shipping information.

Shipment Confirmation: This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, items selected, and your shipping location.

Tracking Information: If you chose the “trackable shipping option” you will receive an email confirmation as soon as your order has been shipped that will include a tracking # so that you can follow the path of your order to ensure that it arrives, as it should.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase from our website (www.cutshield.com) or through one of our authorized dealers.

Please do not send your purchase back without a valid Return Authorization Form (RAF).  You can receive a valid RAF by emailing us at service@cutshield.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at service@cutshield.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded but can be exchanged in case of warranty claims.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@cutshield.com for authorization and send your item to:

Cutshield Hockey
5Hole Distribution Ltd.
10900 Rue Colbert,
Anjou, QC H1J 2H8
Canada

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Cutshield Hockey
5Hole Distribution Ltd.
10900 Rue Colbert,
Anjou, QC H1J 2H8
Canada

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning your item(s), you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at service@cutshield.com for questions related to refunds and returns.

TERMS OF USE

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THE CUTSHIELD HOCKEY WEBSITE (“Website”). All users of the Cutshield Website agree that access to and use of these digital tools is subject to the following Terms of Use and other applicable laws. If you do not agree to these terms, please do not use this Website.

PRIVACY POLICY

Your use of the Cutshield Website is subject to the terms of CUTSHIELD’s Privacy Policy.

INTELLECTUAL PROPERTY

All intellectual property on the Cutshield Website (except for any user-generated content) is owned or licensed by CUTSHIELD and/or its affiliates.

All rights to the intellectual property on this Website are reserved. Any use of the trademarks or other intellectual property on this Website without express written authorization is strictly prohibited. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use or to purchase CUTSHIELD products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content used on the Cutshield Website is strictly prohibited unless authorized by CUTSHIELD. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.

NHL TRADEMARKS

NHL and the NHL Shield are registered trademarks of the National Hockey League. All NHL logos and marks and team logos and marks depicted herein are the property of the NHL and the respective teams and may not be reproduced without the prior written consent of NHL Enterprises. © 2022. All Rights Reserved.

PROHIBITED USE

Harassment in any manner or form on the Cutshield Website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a CUTSHIELD or other licensed employee, host, or representative, as well as other members or visitors on the Website is prohibited. You may not upload to, distribute, or otherwise publish through the Website any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or on the Mobile Applications or use the Website to solicit others to join or become members of any other commercial online service or other organization. Any use of the Cutshield Website for an illegal or objectionable purpose is strictly prohibited. You agree that you will not use the Cutshield Website to engage in any activity that could be deemed illegal, harmful to others, or give rise to civil liability. CUTSHIELD reserves the right to monitor transmissions and investigate any alleged prohibited use of the Cutshield Website and to disclose any and all information relating to such prohibited use.

PARTICIPATION DISCLAIMER

CUTSHIELD does not and cannot review all communications and materials posted to or created by users accessing the Website and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Website, CUTSHIELD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Website. However, CUTSHIELD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to CUTSHIELD in its sole discretion.

THIRD PARTY LINKS

In an attempt to provide increased value to our visitors, CUTSHIELD may link to sites operated by third parties. However, even if the third party is affiliated with CUTSHIELD, CUTSHIELD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of CUTSHIELD. You should carefully review the privacy policies and terms of use posted on these third-party sites. CUTSHIELD is not responsible for the content, policies, or activities of these third parties. These linked sites are for your convenience only and therefore you access them at your own risk. Nonetheless, CUTSHIELD seeks to protect the integrity of its Website and the links placed upon it and therefore requests any feedback on not only its own Website but also for linked sites (including if a specific link does not work).

DISCLAIMERS AND LIMITATION OF LIABILITY

CUTSHIELD IS PROVIDING YOU WITH ACCESS AND USE OF THE WEBSITE AND MOBILE APPLICATIONS ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. CUTSHIELD MAKES NO WARRANTY THAT THE WEBSITE OR MOBILE APPLICATIONS WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WITHOUT LIMITING THE FOREGOING, CUTSHIELD EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, ACCURACY AND COMPLETENESS, UNINTERRUPTED OR ERROR-FREE SERVICE, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USAGE.

CUTSHIELD MAKES NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY THIRD-PARTY WEBSITE, THIRD-PARTY PRODUCT, OR THIRD-PARTY SERVICE LISTED ON OR ACCESSIBLE TO YOU THROUGH THE WEBSITE OR MOBILE APPLICATIONS.

CUTSHIELD SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS WEBSITE, THE CUTSHIELD MOBILE APPLICATIONS OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE WEBSITE OR MOBILE APPLICATIONS OR THE CONDUCT OF OTHER WEBSITE OR MOBILE APPLICATION USERS (WHETHER ONLINE OR OFFLINE), EVEN IF CUTSHIELD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND OF THE MOBILE APPLICATIONS. YOUR ONLY REMEDY AGAINST CUTSHIELD FOR THE USE OF THE WEBSITE, MOBILE APPLICATIONS OR ANY CONTENT IS TO STOP USING THESE DIGITAL TOOLS. SOME JURISDICTIONS MAY NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, LEGAL WARRANTIES AND REMEDIES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

TERM AND TERMINATION

You agree to these Terms of Use upon accessing the Website, and/or completing any registration process. These Terms of Use or any part thereof may be terminated or modified by CUTSHIELD without notice at any time, for any reason. The provisions relating to Intellectual Property, NHL Trademarks, Participation Disclaimer, Disclaimers and Limitation of Liability, Indemnification, Severability and Miscellaneous, shall survive any termination. CUTSHIELD reserves the right in its sole discretion to terminate your account, delete your profile and any of your user-generated content, and restrict your use of all or any part of the Website or Mobile Application for any or no reason, without notice, and without liability to you or anyone else. CUTSHIELD also reserves the right to block users from certain IP addresses and prevent access to the Website.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CUTSHIELD, its parent company, affiliates as well as their respective officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website or the Mobile Application using your Internet account.

SEVERABILITY

If any provision in these Terms of Use is held invalid, the remainder of these terms shall continue to be enforceable. If any provision in these Terms of Use is deemed unlawful, void or unenforceable, then that provision is deemed severable from these terms and the remaining provisions are still valid and enforceable.

MISCELLANEOUS

Your use of this Website shall be governed in all respects by the laws of the province of Quebec, Canada., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Website be in the provincial or federal courts located in Montreal, Quebec, Canada. Any cause of action or claim you may have with respect to the Website or Mobile Applications must be commenced within one (1) year after the claim or cause of action arises. CUTSHIELD’s failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms of Use. CUTSHIELD may assign its rights and duties under these Terms of Use to any party at any time without notice to you.

You can log in and securely manage your account, view your orders and purchase details at the following link: https://www.cutshield.com/my-account/

The Cutshield Hockey website is encrypted and securely protected via SSL (secure socket layer) and can be accessed at https://www.cutshield.com.

We also ensure the integrity and security of your data by scanning the website daily for any known and emerging threats and backing up all data on a daily basis.